Refund policy

Refund Window

• You may request a refund within 14 days of receiving your order.

Eligibility for Refunds/Exchanges

• Items must be unworn, unused, and in their original condition/packaging.

• Items shipped via untracked letter mail are not eligible for refund or exchange.

Non-Refundable Items

• For hygiene reasons, earrings are final sale and cannot be returned or refunded.

• Gift cards and sale items are also non-refundable.

Return Process

• To initiate a return, you must first email us at whimsyjewelleryca@gmail.com.

• Returns will only be accepted after you receive a confirmation email from Whimsy Jewellery.

• Returns sent without prior approval will not be processed.

Shipping Costs

• Customers are responsible for the cost of shipping items back to us.

• All return shipments must be sent using tracked mail only. We cannot accept responsibility for lost or untracked return packages.

• Original shipping costs are non-refundable.

Processing Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original method of payment within 5–10 business days.